Privacy, Refund & Returns Policy

GDPR Policy for SJC Physiotherapy Ltd Online Program/Product Sales

Effective Date: 26/02/2024

SJC Physiotherapy Ltd (“us”, “we”, or “our”) is committed to protecting the privacy and security of personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy outlines how we collect, use, and protect personal information obtained during the sale of our online programs/products.

Data Collection and Processing

We collect and process personal data for the following purposes:

Order Processing: To process and fulfill orders for our online programs/products, we collect information such as name, email address, billing address, and payment details.
Account Management: If you create an account on our website, we collect and store information necessary to manage your account, such as login credentials and preferences.
Communication: We may use your contact information to communicate with you about your orders, provide customer support, and send marketing communications (where permitted by law).

Lawful Basis for Processing

We process personal data based on one or more of the following lawful bases:

Contractual Necessity: Processing is necessary for the performance of a contract to which the data subject is a party (e.g., fulfilling orders).
Legitimate Interests: Processing is necessary for our legitimate interests, such as managing customer relationships, improving our products/services, and marketing our offerings. We ensure that our legitimate interests are not overridden by the interests or fundamental rights and freedoms of the data subjects.
Consent: Where required by law, we obtain consent before processing personal data for specific purposes, such as sending marketing communications.

Data Security Measures

We implement appropriate technical and organizational measures to ensure the security of personal data and protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data during transmission and storage.
Access controls and authentication mechanisms to restrict access to personal data.
Regular security assessments and audits to identify and mitigate risks.
Training and awareness programs for employees handling personal data.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. We regularly review and update our data retention practices to ensure compliance with applicable laws and regulations.

Data Subject Rights

Under the GDPR, data subjects have certain rights regarding their personal data, including the right to access, rectify, erase, restrict processing, and object to processing. To exercise these rights or make inquiries about our data processing activities, please contact us using the information provided below.

Contact Information

If you have any questions or concerns about our GDPR policy or our data processing practices, please contact us at:

SJC Physiotherapy Ltd

Email: info@sjcphysiotherapy.com

This policy should be reviewed and updated regularly to ensure compliance with evolving data protection laws and regulations.

Return & Refunds

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable or refundable items:

Gift cards
Downloadable software products and / or programmes
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Gate 2 Lymm Marina, Warrington Lane , Lymm, WA13 0SW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.